Harrington Emerson (Emerson, Harrington)

G. Emerson holds a place among the foreign experts and organizers, because he first raised the question of efficiency in large scale. His work "Twelve principles of performance, attracted the attention of professionals and entrepreneurs not only in the U.S., but also in many other countries.

"The principles are well defined, faithful and inviolable, that can be taken as a measure. With their help, can be inspected any production, any industrial undertaking, any banking operation. The success of these enterprises is defined and measured the degree of deviation of their organization from the twelve principles of productivity ". ( "Finacial Times")


. Twelve principles of productivity:

. The first principle - just put the ideals or goals

. The second principle - common sense

. The third principle - competent advice

. The fourth principle - discipline

. The fifth principle - fair treatment of staff

. Sixth principle - a fast, reliable, complete, accurate and permanent records

. Seventh principle - dispatching

. The eighth principle - the rules and timetable

. The ninth principle - the normalization conditions

. The tenth principle - rationing operations

. The eleventh principle - the written standard instructions

. The twelfth principle - pay for performance